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| FSA System |
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In 2005 the motor industry changed with
the intervention of the FSA in ensuring that dealership staff were compliant in
the administering, selling, claims handling, complaints handling and marketing
of insurance related products. This followed similar legislation in the
mortgage and life insurance markets.
Change have responded to this by developing an FSA system that could hold data
on all of your employees, and any courses taken could then be lodged against
the employees personal record and all future training could therefore be
prompted, hence establishing a CPD, Continuous Programme of Development.
This has been further enhanced by the addition of online modules for refresher training, which are also prompted at the
appropriate points, either six monthly or annually. In terms of insurance
sales details, the FSA system will also allow you to log the full sales details
against all of your employees and call off reports of your choosing. |
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